Ring Doorbell

Interactive Troubleshooting Training for Ring Doorbell

A scenario-based eLearning module for training customer support associates to resolve common setup issues quickly and confidently. Featuring branching decision paths, app simulations, and job aids, it reinforces real-world troubleshooting skills. The project emphasizes performance-based learning with measurable outcomes, improving first-call resolution and reducing escalations.

Role: Instructional Design & eLearning Development
Tools: eLearning Development, Adobe Illustrator, Photoshop