Ring Doorbell | eLearning Concept

Troubleshooting Ring Doorbell is a scenario-based eLearning module designed to train customer support associates in resolving common setup issues quickly and confidently. Built using Articulate Storyline, it features branching decision paths, app simulations, and job aids to reinforce real-world troubleshooting skills. This project emphasizes performance-based learning with measurable outcomes tied to reduced escalation rates and improved first-call resolution.